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The Indian telecom industry is mushrooming with soaring growth prospects and active competition. With increasing competition, rapid technology advancements, rising pressure to reduce costs and increasing customer demands, telecom companies are facing mounting challenges.
Compusoft BPO can help telecom companies address these challenges by delivering world-class BPO services, customized to best meet the specific business issues. By amalgamating state-of-the art technology, process excellence, and best talent, we can help telecom companies attain optimal process performance and profitability.
| We can provide the following BPO services to the telecommunication industry: |
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Telemarketing services |
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Cross-sell/ Up-sell |
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Customer Care |
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Customer Services such as welcome calls/notifications, enquiry support, technical helpdesk, complaints resolution, billing disputes etc. |
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Customer Account Management comprising sub processes such as order taking & processing, accounts activation & upgradation. |
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Back Office Services comprising data entry and validation, transactions processing etc. |
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Collections Management Services |
With our comprehensive BPO service offering, telecom companies can benefit from:
• Improved customer acquisition and increased market share
• Enhanced customer satisfaction and increased customer retention
• Reduced costs and improved profitability
• Improved cash inflow and maximized revenue generation
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